RTD Press Release

The Regional Transportation District has added a Spanish language option to its myStop automated telephone system that lets passengers get schedule information by phone.

Similar to the voice-activated phone systems used by some airlines to relay flight schedule information, the myStop schedule information system is available 24 hours a day, seven days a week.

The Spanish-language myStop option can now be accessed by customers calling RTD’s Telephone Information Center (TIC) at 303-299-6000 then selecting option #2 (Spanish language), then option #1 (myStop in Spanish), then entering the five-digit stop number (described below) on the phone keypad, or say the stop number or say the intersection where the stop is located. The customer will then be given the next three scheduled arrivals for that day.

To enter the specific stop, the customer will need the five-digit bus stop number, which is typically shown in black on white rectangles located either on the front of the current ‘The Ride’ signs vertically along the pole or on the backside of the signs with the new myStop logo posted at the bus stop or light rail station.

If there are multiple routes available, customers will be prompted to choose their route. To repeat the information or choose a different time, day, route or stop number, callers simply follow the prompts. If the customer doesn’t know their stop number they can say, “I don’t know” (“no sé”) and provide the intersection where they plan to catch their bus and myStop will help find the information requested. Help is available at any point by simply saying “help” (“ayuda”) or if the customer would rather speak to a live agent, by saying “operator” (“operador”) or pressing “0” at any time.

The myStop system features both speech recognition and touch-tone technology, and has the capability of toggling back and forth between speech recognition and touch-tone in noisy environments by simply pressing *8. The system also has the capability to go back to the beginning of the automated schedules by pressing *7 or saying “start over” (“volver a empezar”) at any time.

The RTD Telephone Information Center (TIC) has offered Spanish-speaking operators for many years to directly assist customers. The TIC fields approximately 3.3 million phone calls annually with nearly 80% of the callers requesting the next scheduled departure time of a bus or train at a specific stop location. The new automated telephone schedule system is designed to reduce the number of calls requiring a live agent and reduce customer wait times by giving customers the option to quickly obtain routine schedule information.